Testimonials
Below you will find what some of our customers say about our dealership.

To add a testimonial of your own, submit it on the Customer Survey page.

"Just wanted to THANK Rachel, Alex and Chris in the service department for the excellent work they did with my Honda Valkyrie service recently. As always, you can tell that they work really hard to provide great customer service and expert technical service. Thanks again! "
By: Jim    Woburn, MA
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"2ND TIME AROUND PRESENTED A WHOLE HOST OF PROBLEMS. AFTER MANY ATTEMPTS TO RESOLVE MY DESIRE TO TRADE IN A PRETTY SWEET MACHINE, IT APPEARED AS THOUGH TO COMPLETE THE DEAL WOULD NOT BE COST EFFECTIVE. I WAS ANGERED TO SAY THE LEAST, BECAUSE OF AN INNOCENT FINANCING GLITCH THAT YAMAHA WOULD NOT BUDGE ON, I WAS LEFT WITH A UNIT THAT I WAS SERIOUSLY UPSIDE DOWN ON. I WENT TO BARRY AND TO BE HONEST I WAS PREPARED TO RAISE HOLY HELL, BUT WHEN I QUESTIONED HIS POSITION AS TO WHETHER OR NOT HE EVEN WANTED TO DO BUSINESS WITH ME, HIS RESPONSE SURPRISED ME. HE EXPLAINED THAT HE HAD THOUGHT LONG AND HARD AND HAD A VIABLE SOLUTION AND MORE IMPORTANTLY I WAS A VALUED CUSTOMER AND IT WAS HIS JOB TO MAKE ME HAPPY! NO TRUER WORDS HAVE BEEN SUSTAINED, AND INCONJUNCTION ONCE AGAIN WITH BK, AND A NEW FINANCE GUY NAMED SHAWN, A DEAL WAS STRUCK AND I AM THE PROUD OWNER OF A NEW ATV! YOU SHOULD HAVE SEEN THE OTHER CUSTOMER'S EYES WHEN THIS THING PULLED UP. I CAN'T THANK THE STAFF OF GBM MOTORSPORTS ENOUGH FOR MAKING THIS ALL POSSIBLE. MY ADVICE, DON'T WASTE YOUR TIME, JUST GO TO GBM AND GET TREATED THE WAY YOU SHOULD BE- VALUED!"
By: Anonymous    WATERTOWN, MA
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"I was referred to BMS by Vanson to purchase a pair of chaps- despite having the challenge of finding the proper size and having to exchange two pairs to find the right size I recieved excellent customer service from the many people in the parts department- service like this is hard to find anywhere let alone when trying to coordinate a sale over the phone and mail. GREAT SERVICE and GREAT PRODUCTS-- "
By: Dalton    Charlotte, NC
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"I LOVE MY HONDA METROPOLITAN 2009 COBALT!!!!!! THIS IS THE PLACE TO BUY!!!!"
By: Tamara Joy    Cambridge, MA
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"I am probably not the easiest person to deal with when it comes to negotiating a fair deal, and in this particular purchase process I spent considerable time examing every aspect of my dream machine. I can not thank Larry, Bill H. and ultimately BK enough for their dedication and professionalism in ensuring I was comfortable with my choice. In the end I decided on buying a 2009 Yamaha Wolverine 450 ATV and I couldn't be happier. Awesome machine, envy of all my friends. GBM can be proud to have such a dedicated staff, and one that understands the current economy and to strike a fair deal for all. Because of their fairness, I ended up adding to my purchase quite an array of accessories. Of which I would like to thank the Parts Department for going the extra mile to outfit me with parts complimentary to my Yamaha ATV even though they don't deal in this line in Arlington. Recently I had to bring my ATV for some minor set up things and the Service department accurately determined the issue and fixed it while I waited. Once again thanks, and if anyone is reviewing this testimonial don't go anywhere else but GBM to buy your dream machine."
By: Anonymous    WATERTOWN, MA
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"I tried to make a deal at another motorcycle dealership but the sales mgr. was so obnoxious, aggressive and plain outright rude I could not possibly buy from there, the sales guy, however almost kept the deal going, but I just could not go back, so I came here to do it and am much happier. I paid no more or less for my bike, so the price was not the issue."
By: Anonymous    northshore, MA
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"I traded my 95 BMW R1100R for a 2008 R1200RT. Zev my salesman was great, it was all about getting me the bike I wanted the way I wanted. He kept me upto date the whole way through the process. He wasn't kidding to set aside a couple of hours to pick up the bike, time was taken to review EVERYTHING with a eye towards any concerns I might have! Service, I've been in a couple of times for routine maintenance and minor repairs. Everybody has been amazing and bent over backwards to work with me. My most recent experience prompted me to write this, I hope the owners read it and pat some folks on the back...on a recent Sunday while trying no to get run down by a SUV driver I hit a pothole that damaged both wheels and the front tire went flat. I had to have the bike towed to GBM, without going into detail Marco was there and received the bike and got the process started. Marco and Rachael worked with my insurance company and got parts ordered VERY quickly. Having owned my last BMW 13 years I'm very sensitive about everything about how these bike ride, After riding my bike home from the repair something just didn't feel right to me, I started trading emails with Rachael and she checked into everything I asked about. Turns out it was a tire pressure issue. Like I said I owned my previous BMW 13 years and the dealer never would have given me the time of day and treat me like a crazy idiot, everybody here has been patient, helpful and genuinely concerned for my satisfaction. My motto in life, you can't know everything but you need to know how to find it out, these guys do and they do it! I want to recommend them to everybody! THANKS"
By: Anonymous    Abington, MA
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"Special thanks to Barry and Joe for their fantastic support trough the importation process. Everything went smooth and all the documents were available within a week. The bike is exactly what the pictures showed on Ebay."
By: Anonymous    Montreal, QC
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"Brian in sales and John in service. Two great, knowledgeable, enthusiastic, and honest men to deal with which is such a pleasure on a fun purchase like this. "
By: Anonymous    winchester, MA
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"The employees at Greater Boston Motorsports (Arlington, MA) are knowlegeable and friendly, and I appreciate their help with all of my purchases during the last two months."
By: Anonymous    Melrose, MA
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"I have been dealing with GBMS since last summer and have so far purchased 3 bikes through them already. Traded my wifes Sportster for a gorgeous purple Honda VTX 1300, (can't get her off the thing now!) and Barry made it all VERY easy and VERY enjoyable. Since then I bought a 2007 Hyabusa, owned that for a while and found that as a die hard Harley-guy I couldn't get used to the race style of riding so just recently traded that in for a 2003 Goldwing. (God, what a fanstastic bike this thing is,,,shhh, don't tell all my Harley friends, haha!). Have found working with Barry to be of the utmost pleasure. He is knowledgable, friendly, and runs a great ship over there. Racheal rocks as does the entire service, sales and parts depts. Chris is the only guy I will have work on my bikes, which says alot as I would previously never let ANYONE touch my Harley other than a Harley mechanic. I have worked with Bill for my sales guy (phenomenal) and Rick in Finance, (again, outstanding) and have to say that every single person at GBM is the absolute best around. Thanks Barry for all you have done for us and making us feel like we have not only found "our dealership" but also true friends. Jim and Barb"
By: Jim    Watertown, MA
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"Ask for Larry! Larry is genuine help. Satisfied no, impressed customer seems more accurate."
By: Ronald    Medford, MA
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"I traded in my small Honda Rebel 250 because I didn't like shifting for a 2007 Honda Reflex. Got great trade in $ and great sales service. I absolutely love the Reflex and ride it twice as much as the Rebel. Thanks Brian - please don't forget to send me the owners manual."
By: Joyce    Quincy, MA
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"My 99 Nomad has not run this well in 2 years, small fixes make the biggest impressions. In on Monday ready Friday and it was all P.I.A.(pain in ass)work. Hats off to the Service Team and Mechanics with a special High Five to Rachael, road 200+ miles on Saturday and Sunday."
By: gregg    framingham, MD
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"Overall the sales person I dealt with was awesome. He took time to show me a couple of bikes and tell me about the features. I am happy that I stopped in. John had me sold when he told me the low price."
By: James    Natick, MA
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"I recently purchased a 2004 Yamaha R1. The bike is mint - an absolute beauty. The selection that GBM has is unmatched. I went to two other places and there is simply no comparison. The service is exceptional. Never have I come across a sales team as professional and dedicated to helping someone as these guys. I can't say enough good things about them. Every step of the process was easy. Every question answered. Phone calls returned as promised. These guys want your business no matter what it takes. Seldom do you find a dealer with this much professionalism and enthusiasm. I am truly thankful for their patience and willingness to help me. Thank You GBM!!!"
By: Dan    Acton, MA
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"I'm getting my 2006 Kawasaki ZZR in April, in the meantime TJ in parts has been extremely helpful in finding everything that I need for my bike when it comes to needing a wheel lock, cover or protective gear for myself. Thank you for being patient and taking the time to explain everything to me. If you're looking for parts, GO SEE TJ! He won't steer you wrong at all - that I can Promise!!!!!!!!!!! AAAA++++ Parts service "
By: Boaz     Milton , MA
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"Your parts department is extremely helpful and incredibly knowledgeable. The service department has gone above and beyond to make sure I am a happy customer. I appreciate Greater Boston Motorsports because you all appreciate my loyalty."
By: Gil    Newton, MA
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"GBM's Service Department, led by Manager Rachael Cove, is the best in New England! I am a former Harley rider and now BMW rider and I have discovered that GBM's sales, service and parts & accessories personnel, led by GM Barry Eisenberg are the best there are in the business. The techs at the dealership are top-knotch! When I had a problem with my bike recently, they were there every step of the way, making sure the problem was fixed and I was happy. I can't thank them all enough! GBM Rules!"
By: James    West Peabody, MA, MA
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"Great buch of caring individuals that work to do the right thing for the customer."
By: Douglas    Newtonville, MA
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"It all goes back to 1968 when I first set off on my Honda 305 on what has become my life long adventure. A few weeks ago I walked into GBM and met Barry Eisenberg who with a big grin rolled a Harley Ultra out of the show room (so we could hear it) a few minutes later a deal was made, a word of caution given, a wave, and a smile seen from the rear view mirror and I’m west bound on RT 2. Forty years of riding, lot more adventure left. Thanks Barry..! "
By: Robert    Bethel, CT
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""Michael did a wonderfull job of selling the bike, site unseen, it was everything he said. Thanks again, John""
By: John    Palmer, MA
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"The service staff and the parts dept were all exceptional. My technician Chris was awesome as ever. Again if I could go on tv and tell all of new england to service and/or purchase there bikes no where else but with G.B.M., I WOULD IN A SECOND. THE SERVICE MANAGER, RACHAEL, IS PLEASANT, FRIENDLY AND EFFICIENT. I JUST CAN'T SAY ENOUGH ABOUT HER. THANK YOU FOR HAVING SUCH KIND HEARTED PROFESSIONALS IN SUCH AN ORGINAZATION. THANK YOU AGAIN. "
By: MICHAEL     NORTH READING , MA
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"I RECENTLY SERVICED MY 07 REPSOL AT THE SERVICE DEPT. CHRIS THE TECH IS VERY PROFESSIONAL, FRIENDLY, AND HAS GOT TO BE ONE OF THE BEST TECHNICIANS I HAVE EVER WORKED WITH. I WILL NOT LET ANYONE ELSE TOUCH MY BIKE. ALSO, MY ADVISOR ROMAN,WAS AWESOME. VERY INFORMATIVE AND ASKED FOR THE SALE. THANKS TO GBM AGIAN FOR OUTSTANDING CUSTOMER SATISFACTION.************************"
By: MICHAEL    NORTH READING , MA
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"Just wanna say,to the GBM TEAM what a great Staff, and special thanks to Michael Sandler for making a dream come true my 2003 GOLDWING you guys are the best keep up the great work...... Again thanks for everything...."
By: Omarrio    Hyde Park, MA
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"I WILL NEVER BUY OR SERVICE MY BIKE ANYWHERE ELSE. I HAVE ALWAYS HAD PROFFESSIONAL TREATMENT AND THE STAFF ARE FRIENDLY, FROM THE SERVICE PEOPLE TO ALL THE STAFF. I TELL EVERYONE, WHO IS LOOKING FOR A BIKE... DO NOT GO ANYWHERE ELSE. THIS IS MY 4TH MOTORCYCLE FROM THE STAFF, AND BARRY, THE GM, AGAIN, I CAN'T SAY ENOUGH ABOUT HIS COURTISY AND FRIENDLINESS. SO PROFFESSIONAL! THANK YOU AND LOOK FORWARD TO MY NEXT BIKE."
By: MICHAEL    NORTH READING, MO
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"I was very pleased with the service, hospitality, friendlyness, this dealership offered. When I came to pick up the bike on Saturday there was a small problem that required ordering parts making the bike unavilable until Monday. They offered to get me a hotel room until then. They were Great people to work with and wish there were dealerships in my area that had the same attiude. Bill B."
By: Anonymous    Holland, MI
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"I had just purchased my first BMW, a beautiful 2004 R1150RT from your dealership. I was pleased with the salesman (Bill McGowan) he was quite knowledgable of the BMW. He was not pushy or overly agressive to make the sale.He scheduled a test ride, and let the bike sell itself. I am very pleased with the bike, it is a super ride. I look forward to many years of association with GBM. Thanks, Shawn T Donahue "
By: Shawn    Medford, MA
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"Memorial Day weekend I had the worst case of bike envy and could stand it no longer. I started searching on the web for used bikes and GBMS kept popping up, so I sent an e-mail to the sales rep listed, Michael Sandler. This was a holiday weekend and GBMS was closed, but he called in response to my e-mail! That phone call was a wonderful introduction to everyone's attitude at GBMS. They don't talk about customer service, they practice it. I bought a used Honda Rebel and every question I have about the bike or about equipment someone is there to help me out. This level of service will keep me loyal and coming back for years. A big thank you from one happy, satisfied customer!"
By: Wanda    Newton, MA
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"I have been a member of the GBM family for a few years now when Mr. Little talked me into buying my first CBR 600 F4I and I love the bike I named S.A.S! However, Rachael Cove in service is the reason I continue to come back because of her professionalism, knowledge and smile, friendship, etc... And then there is my new friend Val great personality and smile. I look forward to speaking with her more in the future. GBM is on point and I wish you were closer to the hood!! Okay, where is spell check on this thing?"
By: Charles C    Boston, MA
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"Thank-you for taking the time to talk to my son who had his heart set on a bike that he was not yet ready to ride. THANK-YOU! to Rodney and the General Mgr."
By: Nancy    Woburn, MA
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"I feel the customner service at GBM surpases all. They treat you like family even if you are just browsing. I would never buy a bike anywhere else. If I moved out of state I would come to mass and buy here."
By: Victor    Somerville, MA
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